Refund Policy

Refund Eligibility: We are dedicated to ensuring your satisfaction with every purchase from Sarai Footwear. However, please be aware that we do not offer refunds on any products or services. All sales are final.

Exchange Policy: We may consider exchanges for defective or damaged items. If you receive a defective or damaged product, please contact our customer support team within 2 days of receiving your order to begin the exchange process. All exchanges are subject to product availability and management approval.

Return Process: To request an exchange, contact our customer support team at          +27 72 258 8270. Provide your order number, a detailed description of the issue, and any relevant documentation or photos of the defective or damaged item. Our team will review your request and provide further instructions on how to proceed.

Return Shipping: If your exchange request is approved, you may need to return the defective or damaged item at your own expense. Ensure the item is securely packaged to prevent further damage during transit. We recommend using a trackable shipping method and keeping proof of postage for your records.

Exchange Approval: Upon receiving and verifying the returned item, we will process the exchange and send a replacement, subject to product availability. If the requested item is out of stock or unavailable, we may offer a suitable alternative or issue store credit for the value of the returned item.

Contact Us: For any questions or concerns regarding our exchange policy, please contact our customer support team. We are committed to providing prompt and satisfactory resolutions to any issues you may encounter with your order.

By purchasing from our website, you agree to abide by our exchange policy. Thank you for your understanding and cooperation in ensuring a positive shopping experience for all our customers.